Network System Administration, Linux, Windows, Unix, MacOS, Macintosh, Apple

Network & Infrastructure I.T. Support Services

 

(903) 600 - 6389

24/7 Emergency Service - Linux - Windows - Apple - Emergency Repair

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Local and remote support

We offer services for both local and remote clients. Modern system management tools allow us to remotely work on your I.T. projects which saves both time and money.

24-Hour Response

We are available 24 hours a day 7 days a week to respond to your mission critical systems. With our state of the art monitoring and reporting system we can quickly respond to and repair failures 24 hours a day.

Easy scheduling

Our online customer management system allows you to easily manage and track I.T. related tasks easily and efficiently.

Technology we specialize in

We work with a wide variety of technology, but particularly pride ourselves when working in the following areas or with the following equipment, software or services:

Amazon Web Services (AWS)Microsoft AzureCisco Systems (Routers, switches, access products)
3CX/FreePBX IP VoIP SystemsMicrosoft Windows Server 2008 and aboveDebian/Redhat/Centos Linux
FreeBSD (*BSD Variants)Virtualization (VMware, Hyper V, KVM, HVM)Spam Reduction (Barracuda, RBL, Spamassassin)
RoIP (Two-way radio over IP)VPN (IPsec, PPTP, L2TP)IPV4/6 routing and management
Network and Telecommunications CablingHigh Availability (HA) Network Design / Clustering

Located in the Small Town of Paris, Texas - USA

We are a small company with a local staff of just four located in the small town of Paris, Texas. We take pride in dedicating ourselves to personalized technical services Worldwide. Our services range from Hardware Design to Website and Software Development. We make a promise backed by a 100% guarantee that we will:

  • Always be responsive and attentive to your projects and needs
  • Treat each customer equally
  • Provide professional and courteous support
  • We believe in honesty and integrityIf we can't complete your project or do not currently have the knowledge to professionally complete a job or make a recommendation we will let you know. It is our goal to protect your technology assets and we can only do that by providing accurate information. We also employ a vast network of contractors who may be able to assist you.

Besides what we offer below, we also offer fully customized products and services to meet individual needs. Contact us for more information

Schedule a Network/System Evaluation

Schedule a 100% free evaluation today at no cost.

90-Day Warranty

All services come with a 90-day warranty that covers any issues that may arise due to workmanship issues. We stand behind all of our work 100%

Free security audits

While working on any project we will do our best to identify and report any possible security risks and provide solutions, free of charge.

Hackers beware - we install defensive countermeasures

We will offer a wide range of options to keep your information secure, not limited to: Security Auditing software, Spam/Virus/malware protection, firewalls and filters.

24x7x365 Phone and E-mail support

Our office is always open and we are here to listen! 24-hours a day, even on Holidays!

Safe and sane security practices - always

We do not take risks with our customers data. We have over 20 years of experience with System and Network Administration and do not take security lightly. We have developed practices and procedures over the years that ensure you are safe and secure. We will not implement any software, services or policies that will put your data at risk.

HIPAA Compliant

All of our employees are screened and HIPAA trained and compliant. We respect and value you and your clients confidentiality and hold it to the highest regards. All of our staff partakes in yearly HIPAA training and certification.

Monthly Subscription Services

We offer several monthly subscription packages for I.T. Helpdesk and System Administration services to fit just about any situation.

Each of our packages includes:

  • Evaluation of your existing network & assets
  • Network Health Checkup - find existing problems and identify them
  • Documentation of existing on-site resources
  • Suggestions and planning to increase overall network health and reliability
  • Detailed time and incident reports
  • Weekly status report calls
  • 5 hours of free labor for initial network inspection, evaluation, and report
  • 24/7 Emergency Hotline - Things happen, so we prioritize those emergencies that keep you from working. Our policy is to keep your computing environment as healthy and worry-free as possible, but those unexpected situations arise. You can rest assured we have you covered.

A.s.k.a.-tech Service - Advanced Support Knowlege Assistance - Ask first and avoid problems later

Do you ever find yourself having to make a tough I.T. decision on the spot, such as selecting a new printer for your network or purchasing a piece of software?

All of our services include our "Ask-a-tech" service. We are available from 8 AM to 5 PM 7 days a week to answer your minor technical questions via Text Messaging or just a phone call away.

Basic Monthly Help Desk

What's included:

  • Updates for up to 2 servers
  • 3 Hours of labor
  • 10 minor incident support tickets (software configuration, updates, planning, etc.)
  • Monthly security check up

$149.95/Month

Intermediate Monthly Helpdesk

What's included:

  • Updates for up to 5 servers
  • 8 Hours of labor
  • 15 minor incident support tickets (software configuration, updates, planning, etc.)
  • Monthly security check up
  • Free remote desktop support for up to 15 workstations

$269.95/Month

Advanced Helpdesk with Basic System Administration

What's included:

  • Updates for up to 5 servers
  • 10 Hours of labor
  • 20 minor incident support tickets (software configuration, updates, planning, etc.)
  • Monthly security check up
  • Free remote desktop support for up to 25 workstations
  • Your own local dedicated support telephone number that rings directly to us (*Direct Dial optional with supported SIP phone systems such as 3CX, FreeSwitch, and Asterisk).

$359.95/Month

System/Network Engineer Basic Package

What's included:

  • Updates for up to 10 servers
  • 10 Hours of labor
  • 20 minor incident support tickets on top of labor (software configuration, updates, planning, etc.)
  • Support for up to 20 workstations
  • Monthly and weekly system checkups
  • Perform Network & System Administration tasks such as but not limited to Windows/Linux server configuration, routing/networking hardware administration, minor data recovery and I.T. planning/deployment.
  • Please contact us for special pricing on packages of 10 or more hours of labor.

$459.95/Month

Single Project Planning/Development

What's included:

Are you starting a large project and need I.T. support?

  • Turnkey project management from start to finish
  • Assistance with developer selection and job detail posting
  • Help planning and deploying
  • Direct line for support/integration with an existing phone system
  • After hours support for foreign developers
  • 2-months hosting on our Enterprise Hosting package

$299 Flat Rate

Branded remote phone/e-mail support services - Add-on

What's included:

Do you need an I.T. Help Desk without all the strings attached? We can help! Our I.T. Staff can provide remote Help Desk services during normal business hours. All help desk clients receive:

  • Use your labor hours at 30-minutes per incidence (15 minutes for enterprise packages)
  • Custom Branded Trouble ticket system for easy incident tracking of customer support issues (free integration into your website)
  • Free local, toll-free number or Remote SIP/VoIP extensions for direct dial optional
  • Guaranteed Customer Response within 24-hours
  • Your own Custom IVR (Interactive Voice Response System) with Voicemail for a professional presentation to your clients. (professional voice recording services available)
  • Custom Branded Solution - We will represent your company
  • Direct line for support/integration with an existing phone system
  • Free remote support screen sharing
  • After hours support optional (add-on)

$50/mo (Billed Quarterly) - Add-on

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Tech! Plus Consulting Service Add-on

What's included:

We all have questions we need to run by someone. With over 20 years of experience in the industry and with multiple hardware/software platforms we are fully qualified to help you make the I.T. decisions that best fit your needs.

  • Add-on to 3-month service packages or available as a stand-alone service (included with all enhanced service and hosting packages)
  • Call us any time for hardware/software recommendations - big or small and as many times as you need!
  • Help planning new hardware additions to your network
  • Free resource/integration planning
  • Hardware/software recommendations
  • Free network and asset evaluation

$50/mo (Billed Quarterly) - Add-on

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100% Satisfaction Gurantee

A typical support incident ranges from 20-30 minutes, if any incidents exceed 30 minutes we will let you know ahead of time.