I.T. Help Desk Add-on or Stand Alone Service

$150.00

Your website is an investment – keep your site healthy, online and visible to customers and clients 24/7.

This Plan Includes

  • Includes all Basic and enhanced site maintenance, as well as basic development package features
  • 10 hours maintenance, design, and development labor included
  • GTMetrix daily monitoring
  • Site performance enhancement and maintenance
  • 10% labor discount
Category:

Description

Do you need an I.T. Help Desk without all the strings attached? We can help! Our I.T. Staff can provide remote Help Desk services during normal business hours. All help desk clients receive:

  • Tech! Plus Unlimited Consulting and Solution Service included (15 minutes per incident) – Tech! Plus is included on all Enhanced service packages.
  • Add-on for all maintenance, hosting and subscriptions service packages
  • If you do not have a hosting package, we can bill you at $35 per incident hour or you may pre-purchase support at $35/hour which may be split into two 30 minute incidents.
  • Use your labor hours at 30-minutes per incidence (15 minutes for enterprise packages)
  • Custom Branded Trouble ticket system for easy incident tracking of customer support issues (free integration into your website)
  • Free local, toll-free number or Remote SIP/VoIP extensions for direct dial optional
  • Guaranteed Customer Response within 24-hours
  • Your own Custom IVR (Interactive Voice Response System) with Voicemail for a professional presentation to your clients. (professional voice recording services available)
  • Custom Branded Solution – We will represent your company

How our plans work

  • We will set up your own phone number or extension on your existing phone system that connects directly to us
  • We will provide you with a free trouble ticketing system that will integrate with a company e-mail address @yourdomainname.com
    • we can provide a secondary link to this system that is custom branded with your logo at a subdomain of your choice, where customers can access and update ticket information. i.e.; support.yourdomain.com
  • Your customers can call directly – we will answer representing your company
    • contact details must be provided for all inquiries – we want to keep your customers informed and happy with accurate information:
      • Sales (if applicable)
      • Accounting
      • Administration/HR
    • You must provide any “canned” responses that we may need to know. Including the distribution of basic company literature if necessary.
  • A custom branded IVR will answer and route calls to our staff
  • We will answer and represent ourselves professionally as an agent of your company
  • Incidents will be deducted as follows:
    • Enhanced Hosting Plan – 15-minute deduction from labor allotment per incident
    • Special incidents over 3 hours will be deducted at 30 minutes per hour from your packages labor allotment
    • Workmanship related incidents related to any work we have performed are free of charge
    • Incidents not resolved are not deducted and we will add 1 complementary hour to your labor account
  • We work holidays! That’s right. All U.S. Holidays are covered during normal business working hours

How to effectively use your Help Desk Plan

Just to give you an idea of how a Help Desk plan can benefit you or your organization, take a look below at a few suggestions on how to effectively use your plan

  • Use us to answer all of your simple tech questions!
  • Routine Customer Contact – If you have customers who routinely have problems we can check up on them from time to time to make sure they are OK
  • Client Access Issues – When clients are having a problem accessing technical services that you provide it can be frustrating and time-consuming, a burden we are more than happy to eliminate.
  • Training/Remote Assistance – We provided hands-on training and remote assistance services using interactive tools that allow us to demonstrate technology directly with your client. We can also provide screen recordings of these sessions for future reference.
  • Elevate the annoyances of simple password reset and lockout issues

Additional information

Support Options

With Phone/E-mail Support, Without Phone/E-mail Support